Not a great experience getting it but ok once I got it. Not the one I rented but I was glad to have something to get around in. The next day someone was able to help me and I had to take another Uber to pick up a car. So now we were forced to walk lugging our luggage for at least a mile. Luckily my hotel was not far from the location the Uber had taken us. I said absolutely not to this “help” I persisted but they could do nothing for me on that day. All of them wanted to help me by canceling my reservation. So I called customer support and everyone kept apologizing and saying that they could not help me but they could cancel my reservation. No biggie I took an Uber to pick it up at the address they sent me to, only to find out that it’s been permanently closed since the pandemic. When I got to HI and went to pick up my car they told me that I had my rental pick up set at Wakiki not at the airport. I was so relieved that I already had my rental reserved. back in March the rental was cheap 250 for 6 days, then the car rental in HI blew up. 2021 I rented a small SUV back in March for June in Honolulu HI. But Enterprise's behavior was incompetent at best and blatantly dishonest at worst. We complained, and received an adjustment on the spot. When we returned the car, the final rental agreement/credit card charge once again included the second-driver charge. Megan was not in, but Jill (the rental-office manager) apologized and assured us that the charge was being removed from our rental agreement. ![]() We called the rental office to find out what went wrong. However, the rental agreement (which we did not review adequately in real time) showed a $435 second-driver charge. When we picked up the car, Megan assisted us, and assured us once again that there would be no second-driver charge. We were assured by Megan there would not be. Before traveling, we called the rental office to ask if there would be a second-driver charge. Cons: Enterprise tried - twice - to charge us for a second driver after assuring us - three times - that there would no charge if the second driver is the renter's spouse and both drivers are on the same insurance policy.
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